Privacy Policy

At Resilient Hearts, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share data when you visit our website or use our services.​ By accessing our website or engaging with our services, you agree to the practices described in this policy.

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This Privacy Policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA). While Resilient Hearts takes reasonable steps to ensure that the personal information it collects, uses, and discloses is accurate and secure, we do not guarantee the complete security of data transmissions over the Internet or any electronic storage method. This Privacy Policy is provided for informational purposes only and is not intended as legal advice.

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1. Information We Collect

• We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, emergency contacts, and demographic details when submitted via forms or registrations.

• Usage Data: Information such as browser type, device information, IP address, pages visited, and access times, collected through cookies and analytics tools.

• Service-Related Data: Information about the services you access or register for (e.g., program participation, appointment bookings).

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2. How We Collect Information
We collect information through:

Website forms and registration pages

Email or phone correspondence

Cookies and web analytics

In-person interactions at events or programs

You can control cookie settings through your browser preferences.

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3. Why We Collect This Information
We collect information to:

Provide, manage, and improve our services

Communicate important updates and information

Personalize your experience with our platform

Meet legal or regulatory requirements

Ensure safety and accessibility in service delivery

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4. Sharing of Information
We do not sell your personal information. We may share your data only:

With trusted third-party service providers (e.g., email services, analytics tools) who assist in delivering our services

When required by law or legal processes

To protect the rights, safety, and property of Resilient Hearts, its users, or others

All third parties are required to maintain the confidentiality and security of your information.

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5. Your Rights

• You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Withdraw consent to data use (where applicable)

• Lodge a complaint with a relevant data protection authority

• To exercise these rights, contact us at info@resilienthearts.ca

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6. Children's Privacy
Our website and services are intended for individuals 16 and over or minors accompanied by a legal guardian. We do not knowingly collect personal data from individuals under the age of 13 without parental consent.

If we discover we have inadvertently collected data from a child without appropriate consent, we will delete it immediately.

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7. Data Security
We implement industry-standard safeguards to protect your data, including encryption, secure servers, and restricted access protocols. However, no system can be 100% secure, and we encourage you to take precautions to protect your own information.

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8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Continued use of our website constitutes your agreement to the updated terms.

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